ReturnGO
EcosystemReturns and exchanges management platform for Shopify and WooCommerce stores, with automated policy enforcement, exchange-first flows, and instant refund options to reduce return rates.
ReturnGO is a returns management SaaS built for Shopify and WooCommerce merchants. It provides a branded returns portal, configurable return policies, automated label generation, exchange routing, and refund processing through a no-code setup. The platform positions itself as an alternative to Loop Returns for merchants who want more flexibility in policy configuration or who operate on both Shopify and WooCommerce.
ReturnGO's exchange-first approach is a key differentiator. The platform prioritizes surfacing exchange options before refunds, including variant exchanges, product exchanges, and store credit, to reduce the net return rate. This logic is configurable per product category, price tier, and return reason.
For AI agents, ReturnGO exposes a returns API that accepts return requests and responds with the policy-compliant options for that order. An agent with order management scope can query eligible return and exchange options for a UCP-identified shopper, present them to the shopper, and execute the selected option through a single API call. ReturnGO handles label generation, refund processing, and inventory restocking notifications automatically.
Why This Matters for UCP
ReturnGO processes agent-initiated returns for Shopify and WooCommerce stores, applying merchant-defined policies automatically and executing exchange-first flows that reduce net return costs without requiring shopper portal access.
UCP Capabilities
UCP Endpoint
Ecosystem — Endpoint not yet publicly available
Integration Example
// ReturnGO API: get return options and process agent-initiated return
const RETURNGO_API = 'https://api.returngo.ai/v1';
const returngoHeaders = {
'X-ReturnGO-Key': process.env.RETURNGO_API_KEY!,
'Content-Type': 'application/json',
};
// 1. Get policy-compliant options for this order item
const options = await fetch(`${RETURNGO_API}/returns/options`, {
method: 'POST',
headers: returngoHeaders,
body: JSON.stringify({
order_id: ucpOrderId,
line_item_id: 'item_abc',
reason: 'wrong_size',
}),
}).then(r => r.json());
// options.available includes: exchange_variant, exchange_product, store_credit, refund
console.log('Available options:', options.available.map((o: any) => o.type));
// 2. Shopper (via agent) selects exchange for different size
const result = await fetch(`${RETURNGO_API}/returns/create`, {
method: 'POST',
headers: returngoHeaders,
body: JSON.stringify({
order_id: ucpOrderId,
line_item_id: 'item_abc',
resolution: 'exchange_variant',
exchange_variant_id: 'variant_large',
ucp_identity_token: identityToken,
}),
}).then(r => r.json());
console.log('Return label:', result.shipping_label_url);
console.log('Exchange order:', result.exchange_order_id);Category
Returns & Reverse LogisticsUCP Status
EcosystemTags
Pricing
paid
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Reviews
★★★★★4.7 (3 reviews)These are illustrative examples to show what reviews will look like. Submit your own experience below.
M. Lee
Backend Developer · Mar 3, 2026
Works well for our use case. The documentation is accurate and the implementation matches what the spec describes.
R. Kapoor
Platform Engineer · Jan 15, 2026
Integrated in an afternoon. Solid implementation with no unexpected edge cases in production.
J. Santos
Senior Engineer · Feb 28, 2026
Integration was straightforward. The UCP endpoint discovery works as documented and checkout completes in under 2 seconds.
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