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WeSupply Labs

Ecosystem

Post-purchase customer experience platform covering returns automation, proactive delivery tracking, and branded self-service portals for mid-market e-commerce retailers.

WeSupply Labs builds post-purchase CX infrastructure for e-commerce brands: branded tracking pages, proactive shipping notifications, returns portals, and delivery analytics. It integrates with major carriers, OMS systems, and e-commerce platforms through a unified API.

The platform is positioned in the mid-market, sitting between simpler returns apps and enterprise-grade returns operations software. Brands get returns automation without the implementation overhead of building custom returns portals.

For agentic commerce workflows, WeSupply Labs exposes order status and returns APIs that agents can call after a UCP checkout completes. An agent can query delivery status, check return eligibility windows, and initiate a return on behalf of a UCP-identified shopper. The platform's webhook system notifies agents when order states change, enabling proactive agent-to-shopper updates.

Why This Matters for UCP

WeSupply Labs connects post-purchase order state to AI agents, enabling proactive delivery tracking and agent-initiated returns for UCP-sourced orders without requiring shoppers to interact with merchant portals.

UCP Capabilities

order management

UCP Endpoint

Ecosystem — Endpoint not yet publicly available

Integration Example

// WeSupply Labs: query order status and initiate return after UCP checkout

const WESUPPLY_API = 'https://api.wesupplylabs.com/v2';
const headers = {
  'X-Api-Key': process.env.WESUPPLY_API_KEY!,
  'Content-Type': 'application/json',
};

// Check delivery status for a UCP order
const orderStatus = await fetch(
  `${WESUPPLY_API}/orders/${ucpOrderId}/status`,
  { headers }
).then(r => r.json());

console.log('Delivery status:', orderStatus.delivery_status);
console.log('ETA:', orderStatus.estimated_delivery_date);
console.log('Return window closes:', orderStatus.return_window_expiry);

// Initiate return if within window
if (orderStatus.return_eligible) {
  const returnResult = await fetch(`${WESUPPLY_API}/returns`, {
    method: 'POST',
    headers,
    body: JSON.stringify({
      order_id: ucpOrderId,
      shopper_id: shopperIdentityToken,
      return_items: [{ line_item_id: 'item_1', reason: 'wrong_size', quantity: 1 }],
    }),
  }).then(r => r.json());

  console.log('Return label URL:', returnResult.label_url);
  console.log('Return ID:', returnResult.return_id);
}

UCP Status

Ecosystem

Tags

post-purchasereturnstrackingcxnotificationsself-service

Pricing

paid

Added 2026-04-23
Documentation

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Reviews

★★★★★4.7 (3 reviews)

These are illustrative examples to show what reviews will look like. Submit your own experience below.

RK

R. Kapoor

Platform Engineer · Jan 15, 2026

★★★★★

Integrated in an afternoon. Solid implementation with no unexpected edge cases in production.

JS

J. Santos

Senior Engineer · Feb 28, 2026

★★★★★

Integration was straightforward. The UCP endpoint discovery works as documented and checkout completes in under 2 seconds.

ML

M. Lee

Backend Developer · Mar 3, 2026

★★★★

Works well for our use case. The documentation is accurate and the implementation matches what the spec describes.

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