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Redo

Ecosystem

Returns-as-a-service platform for DTC brands that replaces paid return labels with a subscription model, increasing exchange rates and reducing net return costs for Shopify stores.

Redo is a returns platform built for direct-to-consumer Shopify brands. The core model: shoppers pay a small fee at checkout (typically under $2) to get free returns on that order. Redo pools this coverage across merchants and handles the logistics economics. Brands get reduced returns costs and higher exchange rates compared to charging shoppers for return labels.

The platform handles the full return and exchange flow: eligibility determination, label generation, exchange catalog browsing, and refund processing. It integrates deeply with Shopify order management and uses Shopify's product catalog to power exchange recommendations.

For AI agents, Redo exposes a returns API callable after UCP checkout on Shopify stores that have installed the Redo app. An agent can determine whether a shopper's order includes Redo coverage, initiate a return request, and retrieve an exchange offer without the shopper navigating the merchant's site. The exchange-first flow is particularly relevant for agents: rather than refunding and rebooking, the agent can handle the full exchange as a single returns API transaction.

Why This Matters for UCP

Redo enables AI agents to handle the full exchange workflow for Redo-covered Shopify orders, turning what would otherwise be a multi-step shopper interaction into a single agent API transaction.

UCP Capabilities

order managementcheckout

UCP Endpoint

Ecosystem — Endpoint not yet publicly available

Integration Example

// Redo Returns API: check coverage and initiate exchange after UCP checkout

const REDO_API = 'https://api.getredo.com/v1';

// Check if the UCP order has Redo coverage
const coverage = await fetch(`${REDO_API}/orders/${ucpOrderId}/coverage`, {
  headers: { Authorization: `Bearer ${process.env.REDO_API_KEY}` },
}).then(r => r.json());

if (!coverage.covered) {
  console.log('Order not covered by Redo. Standard return policy applies.');
  return;
}

// Shopper wants to exchange — get available exchange options
const exchangeOptions = await fetch(`${REDO_API}/returns/exchange-options`, {
  method: 'POST',
  headers: {
    Authorization: `Bearer ${process.env.REDO_API_KEY}`,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
    order_id: ucpOrderId,
    return_item_sku: 'SHIRT-M-BLUE',
    return_reason: 'size',
  }),
}).then(r => r.json());

// Agent surfaces exchange options to shopper and processes selection
console.log('Exchange options:', exchangeOptions.variants.map((v: any) => v.display_name));

// Process the exchange
const exchange = await fetch(`${REDO_API}/returns`, {
  method: 'POST',
  headers: {
    Authorization: `Bearer ${process.env.REDO_API_KEY}`,
    'Content-Type': 'application/json',
  },
  body: JSON.stringify({
    order_id: ucpOrderId,
    type: 'exchange',
    return_item_sku: 'SHIRT-M-BLUE',
    exchange_for_sku: 'SHIRT-L-BLUE',
  }),
}).then(r => r.json());

console.log('Exchange confirmed:', exchange.exchange_order_id);
console.log('Return label:', exchange.return_label_url);

UCP Status

Ecosystem

Tags

returnsexchangesshopifydtcreturns-insurancepost-purchase

Pricing

freemium

Added 2026-04-23
Documentation

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Reviews

★★★★★4.7 (3 reviews)

These are illustrative examples to show what reviews will look like. Submit your own experience below.

JS

J. Santos

Senior Engineer · Feb 28, 2026

★★★★★

Integration was straightforward. The UCP endpoint discovery works as documented and checkout completes in under 2 seconds.

ML

M. Lee

Backend Developer · Mar 3, 2026

★★★★

Works well for our use case. The documentation is accurate and the implementation matches what the spec describes.

RK

R. Kapoor

Platform Engineer · Jan 15, 2026

★★★★★

Integrated in an afternoon. Solid implementation with no unexpected edge cases in production.

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