ReturnBear
EcosystemIn-person return drop-off network for e-commerce brands with retail partner locations across North America, offering instant refunds and real-time processing without mailing returns.
ReturnBear operates an in-person return network for e-commerce brands. Shoppers drop off items at retail partner locations rather than mailing them. ReturnBear processes returns on-site, issues instant refunds, and consolidates items for merchant restocking. The network spans North America with an emphasis on Canadian coverage, where it is particularly strong.
The instant refund model is the key value proposition. Traditional mail-based returns require shoppers to wait days or weeks for refund processing. ReturnBear issues refunds when the shopper drops off the item, which improves post-purchase satisfaction and reduces shopper anxiety about returns.
For AI agents initiating returns after UCP checkouts, ReturnBear exposes a return creation API that generates a QR code or return code for the shopper to use at a drop-off location. The agent can retrieve nearby ReturnBear locations based on the shopper's postal code and surface them alongside the return code. When the shopper drops off the item, the instant refund is processed without further agent action required.
Why This Matters for UCP
ReturnBear lets agents initiate in-person returns for UCP shoppers with instant refunds on drop-off, removing the mail-and-wait friction from the agent-initiated returns workflow in North American markets.
UCP Capabilities
UCP Endpoint
Ecosystem — Endpoint not yet publicly available
Integration Example
// ReturnBear API: create a return and get nearby drop-off locations
const RB_API = 'https://api.returnbear.com/v1';
// Create the return
const rbReturn = await fetch(`${RB_API}/returns`, {
method: 'POST',
headers: {
Authorization: `Bearer ${process.env.RETURNBEAR_API_KEY}`,
'Content-Type': 'application/json',
},
body: JSON.stringify({
merchant_id: process.env.RETURNBEAR_MERCHANT_ID,
order_reference: ucpOrderId,
ucp_identity_token: identityToken,
items: [{ sku: 'SWEATER-S', quantity: 1, reason: 'sizing' }],
shopper_postal_code: 'M5V 2T6', // Toronto, ON
refund_method: 'original_payment',
}),
}).then(r => r.json());
// Get nearby locations for the shopper
const locations = await fetch(
`${RB_API}/locations?postal_code=M5V+2T6&radius_km=5`,
{ headers: { Authorization: `Bearer ${process.env.RETURNBEAR_API_KEY}` } }
).then(r => r.json());
// Agent surfaces to shopper
console.log('Return code:', rbReturn.return_code);
console.log('Refund amount:', rbReturn.refund_amount, rbReturn.currency);
console.log('Instant refund on drop-off:', rbReturn.instant_refund);
console.log('Nearest location:', locations[0]?.address, '-', locations[0]?.distance_km + 'km');Category
Returns & Reverse LogisticsUCP Status
EcosystemTags
Pricing
paid
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Reviews
★★★★★4.7 (3 reviews)These are illustrative examples to show what reviews will look like. Submit your own experience below.
J. Santos
Senior Engineer · Feb 28, 2026
Integration was straightforward. The UCP endpoint discovery works as documented and checkout completes in under 2 seconds.
M. Lee
Backend Developer · Mar 3, 2026
Works well for our use case. The documentation is accurate and the implementation matches what the spec describes.
R. Kapoor
Platform Engineer · Jan 15, 2026
Integrated in an afternoon. Solid implementation with no unexpected edge cases in production.
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