goTRG Global
EcosystemReturns technology and recommerce platform that processes millions of returned units for major retailers, with AI-powered grading, pricing, and liquidation across owned resale channels.
goTRG Global is a returns processing and recommerce company that operates at retailer scale. It runs returns processing centers, develops proprietary returns management software (SORTLY and recommerce platforms), and operates its own resale channels for liquidating returned inventory.
The combination of physical operations and owned software is unusual in the returns space. Most competitors are either software companies (Optoro, ReverseLogix) or physical operators. goTRG does both, which gives it end-to-end control over the returns economics for retailer clients.
goTRG's technology stack includes AI-powered item grading that uses computer vision to assess returned product condition, dynamic repricing that adjusts resale prices based on demand signals, and a recommerce marketplace that sells processed returns directly to consumers. Major retailers including Walmart and Lowe's have used goTRG for returns processing.
For AI agents in the UCP ecosystem, goTRG represents the recommerce layer where agent-initiated returns eventually land. Agents that initiate returns can optionally surface resale options from goTRG's marketplace for items the shopper no longer wants returned to them, turning the return into a sale on the secondary market.
Why This Matters for UCP
goTRG provides recommerce infrastructure for agent-initiated returns, handling physical processing and resale of returned inventory while offering agents an optional resale-vs-return decision surface for shoppers.
UCP Capabilities
UCP Endpoint
Ecosystem — Endpoint not yet publicly available
Integration Example
// goTRG: submit a UCP-sourced return and optionally surface resale value
const GOTRG_API = 'https://api.gotrg.com/v2';
// Submit return for processing
const processedReturn = await fetch(`${GOTRG_API}/returns/submit`, {
method: 'POST',
headers: {
Authorization: `Bearer ${process.env.GOTRG_API_KEY}`,
'Content-Type': 'application/json',
},
body: JSON.stringify({
retailer_order_id: ucpOrderId,
items: [{ upc: '012345678901', quantity: 1, condition: 'open_box' }],
source_channel: 'ucp_agent_return',
processing_tier: 'standard',
}),
}).then(r => r.json());
console.log('goTRG tracking ID:', processedReturn.tracking_id);
// Optionally: get resale value estimate so agent can offer shopper sell-instead-of-return
const resaleEstimate = await fetch(`${GOTRG_API}/recommerce/estimate`, {
method: 'POST',
headers: { Authorization: `Bearer ${process.env.GOTRG_API_KEY}`, 'Content-Type': 'application/json' },
body: JSON.stringify({ upc: '012345678901', condition: 'open_box' }),
}).then(r => r.json());
console.log('Resale estimate:', resaleEstimate.estimated_payout, resaleEstimate.currency);
// Agent can surface: "Return for full refund or sell for $XX via goTRG recommerce"Category
Returns & Reverse LogisticsUCP Status
EcosystemTags
Pricing
enterprise
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Reviews
★★★★★4.7 (3 reviews)These are illustrative examples to show what reviews will look like. Submit your own experience below.
M. Lee
Backend Developer · Mar 3, 2026
Works well for our use case. The documentation is accurate and the implementation matches what the spec describes.
R. Kapoor
Platform Engineer · Jan 15, 2026
Integrated in an afternoon. Solid implementation with no unexpected edge cases in production.
J. Santos
Senior Engineer · Feb 28, 2026
Integration was straightforward. The UCP endpoint discovery works as documented and checkout completes in under 2 seconds.
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